Warranty

For purchases made through MIU PET:

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, customer shall pay the return shipping costs.

6-Month Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs is not covered and will need to be paid by the customer. If the item cannot be returned then we will offer a 50% REFUND.

Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or miupet.com.

For purchases made through other retailers:

After-sales support policies may vary among retailers. Please contact the retailer directly for their specific warranty process.

FAQs:

+-What isn’t covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated products
  • Lost or stolen products
  • Purchases made over 18 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

+-When does the warranty begin?

  • It begins the day you place your order.

+-How do I claim the warranty?

  • Before submitting a warranty claim, please refer to the specific FAQs about your product and attempt all troubleshooting suggestions.
  • If you believe the product is defective and under warranty, please submit a Return or Exchange request on the product’s Support page, or contact us at customer.service@miupet.com.

+-What is a valid proof of purchase?

  • An Amazon or miupet.com order number for a purchase made through MIU PET.
  • A dated sales receipt from an authorized MIU PET Reseller that shows a description of the product along with its price

+-What if I don’t have any proof of purchase?

  • If you made your purchase through MIU PET, we may be able to locate your order using your email address, name or shipping address.
  • If you made your purchase through an authorized MIU PET Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
  • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

+-Will the warranty be renewed if my product is replaced?

  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement is provided.

Disclaimer:

MIU PET reserves the right for final explanation. If you have any other questions or inquires, feel free to contact us.

customer.service@miupet.com

Copyright © 2015 Sedona Lace LLC. All rights reserved.