30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, customer shall pay the return shipping costs.
6-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs is not covered and will need to be paid by the customer. If the item cannot be returned then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or miupet.com.
After-sales support policies may vary among retailers. Please contact the retailer directly for their specific warranty process.
+-What isn’t covered by the warranty?
+-When does the warranty begin?
+-How do I claim the warranty?
+-What is a valid proof of purchase?
+-What if I don’t have any proof of purchase?
+-Will the warranty be renewed if my product is replaced?
MIU PET reserves the right for final explanation. If you have any other questions or inquires, feel free to contact us.